Shipping policy

1. Order Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding UK public holidays).

You will receive a confirmation email once your order has been placed, and a second email with tracking details once your order has been dispatched.

During busy periods (e.g. sales, holidays), processing times may be slightly longer.

2. UK Shipping

We offer the following delivery options within the United Kingdom:

Free UK shipping is available on orders over £50.

Orders are shipped via trusted couriers such as Royal Mail or other reputable delivery partners.

3. International Shipping

We ship worldwide. Shipping costs and delivery times are calculated at checkout based on your location.

Estimated delivery times:

Please note:

Customers are responsible for any customs duties, taxes, or import fees that may apply.
Delivery times may vary depending on customs processing.

4. Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email.

You can use this to track your parcel directly through the courier’s website.

5. Delays

While we aim to meet all delivery timeframes, delays may occur due to:

We are not responsible for delays once the order has been handed to the courier, but we will always do our best to assist.

6. Incorrect Addresses

Please ensure all shipping details are correct at checkout.

We are not responsible for orders shipped to incorrect addresses provided by the customer.

If you notice an error, contact us immediately at [your email address].

7. Lost or Missing Parcels

If your order has not arrived within the expected timeframe:

Claims for lost items must be made within 14 days of dispatch.

8. Contact Us

If you have any questions about shipping, please contact us at:

Luthnetwork25@gmail.com

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